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Terms Of Service

These Terms of Service ("Terms") govern your use of our website, ("Website"), and the purchase of products from Planty Haus ("we", "us", "our"). 


By accessing or using our Website and services, you agree to these Terms. If you do not agree with any part of these Terms, please refrain from using our Website.

1. Use of the Website

1.1 Eligibility

By accessing and using our Website, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement. If you are under 18, you may only use our Website with the involvement of a parent or guardian. Please see our Terms and Conditions for more information.

2. Product Purchases

2.1 Orders

By placing an order on our Website, you agree to the terms outlined in these Terms of Service. We reserve the right to accept or reject your order. If the product is unavailable, we may refuse your order.


2.2 Order Confirmation

We will acknowledge acceptance of your order via email. Upon sending this confirmation, a legally binding contract is established between Planty Haus and you.


2.3 Accuracy of Information

Please ensure all information provided is accurate. We are not liable for undelivered orders due to incorrect information provided at checkout.


2.4 Payment

We accept various payment methods as indicated on our Website. By providing payment information, you authorise us to charge the total amount to your chosen payment method.


2.5 Refunds

If we are unable to fulfil your order, a full refund will be processed and should appear in your bank account within 5-7 working days, depending on the payment provider.

3. Delivery

3.1 Delivery Areas

We deliver throughout the United Kingdom, except for:


The Channel Islands

The Republic of Ireland

PO Boxes and BFPO addresses

3.2 Dispatch and Shipping

We aim to dispatch orders within 1-3 working days (Monday-Friday). Our priority is ensuring plants arrive in top condition. You will receive an order and dispatch confirmation via email.


3.3 Delivery Delays

In cases where plants are delayed by the growers, we aim to deliver within 24 calendar days. We appreciate your understanding as we strive to deliver the best quality plants.


3.4 Address Accuracy

We will deliver to the address specified during checkout. We are not liable for losses or damages resulting from incorrect address information provided by you. Redelivery due to incorrect address information will incur additional charges.


3.5 Delivery Instructions

You can provide delivery instructions during checkout. If you request items to be left unattended, it is at your own risk. We are not responsible for any loss or damage resulting from this request.


3.6 Returns

We do not accept returns if you change your mind, as the legal right to cancel does not apply to perishable goods, including plants.


3.7 Post-Delivery Liability

After 7 days from delivery, we are not responsible for the condition of the plants due to various environmental factors beyond our control.

4. Cancellations

4.1 Canceling Orders

To cancel an order, contact us via email at We can only cancel orders that have not yet been dispatched. We reserve the right to charge a cancellation fee of 40% of the order total due to the specific sourcing of products.


4.2 Post-Dispatch

Once an order has been dispatched, it cannot be cancelled.

5. Product Representation

5.1 Plant Images and Descriptions

While we strive to provide accurate representations of our plants and products, natural variations occur. The images on our Website are indicative and not guarantees of the exact plant you will receive.


5.2 Seasonal Variations

Plant sizes may vary depending on the season. Products purchased outside of their natural growing period may be slightly smaller.


5.3 Plant Sizes

We may provide larger plants at no extra cost if the specified size is unavailable. Plant sizes in listings are approximate, including stem, foliage, and pot depth.

6. Pricing and Payment

6.1 Price Changes

We reserve the right to change prices and remove special offers at any time.


6.2 VAT

All prices include VAT where applicable.


6.3 Payment Errors

If an incorrect price is listed, we are not obliged to supply goods at that price. We will notify you of any errors and issue a refund if necessary.


6.4 Payment Receipt

We take payment upon order receipt. If payment is withheld by the provider, we may delay dispatch until funds are cleared.

7. Ceramic & Decorative Pots

7.1 Pot Sizing

We strive for accurate pot sizes, but minor fluctuations may occur. Ensure your decorative pot is slightly larger than the nursery pot for proper fitting.


7.2 Hanging Pots

Hanging pots may have size differences due to their design. Consider propping up plants in decorative pots with materials like gravel for better display.

8. Pet-Friendly Plants

8.1 Safety Information

We provide information on pet-friendly plants but do not guarantee their safety for all pets. Verify product suitability for your pets before purchasing.


8.2 Liability Disclaimer

We disclaim liability for any claims or damages related to the suitability of our products for pets.

9. Changes to These Terms

We may update these Terms periodically. We will notify you by posting the new Terms on our Website. Continued use of our Website constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

11. Contact Us

If you have any questions or concerns, please contact us at:


Planty Haus


Address: 7 Belmont Drive, Liverpool, England, L6 7UW


Thank you for choosing Planty Haus! We appreciate your business and strive to provide you with the best products and service.

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